Terms of Service

1. Who you are agreeing with

These terms are between you and RINAI.CO. In these terms we call ourselves Rinai, and we call you the client.

These terms apply from the moment you begin the free trial or start receiving services from us, whichever comes first.

2. Who these terms are for

We provide services to businesses, not to consumers. By agreeing to these terms you confirm that you are acting for a business and that you have authority to agree on its behalf.

3. What we do

Depending on what we agree with you, our services may include local search optimisation, AI search visibility, building or improving your website and booking flow, automated follow up messaging, and setting up and managing advertising campaigns.

The specific services in scope for you are the ones set out in the plan we agree after the first call. We may improve or change how a service is delivered, provided the outcome we agreed remains substantially the same.

4. The free trial

Your first 30 days are free of management fees. During that period:

• We charge you no management fee.
• There is no contract to sign and no minimum term.
• The only money you spend is your own advertising budget, and that is paid directly to the advertising platform rather than to us.
• You may stop at any time, for any reason, without owing us anything.

5. Fees after the trial

Once the free trial in section 4 has ended, the monthly fee we agreed with you before the trial started becomes payable. We will always have told you that figure in advance. It does not change without your agreement.

Invoices are issued monthly in advance and are due within the period stated on the invoice. Fees are exclusive of any tax that applies.

6. Advertising budget

Where your plan includes advertising, you set the budget and pay it directly to Google, Meta or whichever platform is involved. We never take a share of it and we never hold it.

Advertising platforms control their own pricing, approval decisions and policies. We cannot guarantee that a platform will approve a campaign, and we are not responsible for a platform suspending or restricting an account for reasons outside our control.

7. Cancelling

There is no minimum term and no contract to exit. You may cancel at any time by telling us in writing, including by email.

Cancellation takes effect at the end of the month you have already paid for. We do not refund part months, and we do not charge an exit fee.

We may end the agreement with 30 days notice, or immediately if you do not pay, or if you ask us to do something unlawful or against a platform's rules.

8. What we need from you

To do the work, we need you to:

• Give us access to the accounts involved, such as your website, business profile and advertising accounts.
• Respond to questions within a reasonable time.
• Handle the enquiries we generate. We can produce the booking. We cannot answer your phone.
• Make sure anything you give us to publish is accurate, lawful, and yours to use.

If work is delayed because we are waiting on you, timelines move accordingly, and time spent waiting still counts toward the trial period.

9. Who owns what

You own your accounts, your domain, your content and your customer data, during the agreement and after it ends. If we create a website, page or written content for you, it becomes yours once it is paid for.

We keep ownership of our own methods, templates, tools and anything we developed before working with you or that we use across clients. We may describe the work in general terms as an example of what we do, without revealing anything confidential.

10. What we do not promise

We promise to do the work described in your plan competently and with reasonable care. We do not promise specific rankings, a specific volume of enquiries, a specific revenue figure, or a particular position in search results or AI answers.

Nobody can promise those things honestly. Search engines, advertising platforms and AI systems change how they work without notice and without consulting anyone. What we commit to is the method and the effort, and the fee structure in section 4 is how we share that risk with you.

11. Confidentiality

Each of us may learn things about the other that are not public. Neither of us will share that information with anyone else, except where the law requires it or where it is needed by someone helping deliver the services and bound to keep it private.

12. Liability

Neither of us excludes liability for anything that cannot lawfully be excluded, including death or personal injury caused by negligence, or fraud.

Beyond that, our total liability to you for any claim is limited to the fees you paid us in the three months before the claim arose. We are not liable for lost profits, lost revenue, lost business or lost data.

We are not liable for the acts of advertising platforms, search engines, hosting providers or other services outside our control.

13. Changes to these terms

We may update these terms. If a change materially affects an existing client, we will tell you before it applies to you, and you may cancel under section 7 if you do not accept it. The date at the top shows when this page last changed.

14. Governing law

These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over any dispute. If you are in another country, this does not remove any protection you have under the mandatory laws of your own country that cannot be set aside by agreement.

If any part of these terms turns out to be unenforceable, the rest continues to apply.

15. Contact

Questions about these terms go to hello@rinai.co. If you would rather talk it through, you can book a call.